Purpose
This Privacy Policy outlines how Project Independence safeguards your privacy and
adheres to the requirements of relevant privacy laws, including the Privacy Act and other applicable regulations. It details:
• Who we collect information from.
• The types of personal information collected.
• How we collect, store, use, and disclose this information.
• Your rights regarding accessing and correcting your personal information.
• How to lodge complaints or inquiries about our handling of your information.
• Whether we disclose your information to overseas recipients.
Scope
This policy applies to all data collection activities undertaken by Project Independence.
Policy Statement
Who do we collect personal information from?
At Project Independence, we collect personal information from clients, participants,
volunteers, employees, contractors, and other individuals who engage with our organization.
What kinds of personal information do we collect?
The types of personal information we collect depend on the nature of our interaction with you. Generally, this may include:
• Contact details such as names, addresses, and phone numbers.
• Date of birth, next of kin details, financial information, and photographic images.
• Sensitive information, particularly related to health or other necessary details for
providing our services effectively.
How do we collect your personal information?
We primarily collect personal information directly from you whenever feasible and
practical. This may occur through forms designed for specific purposes, emails, telephone calls, face-to-face interactions, and other relevant channels. In some cases, we may obtain information from third parties or independent sources where direct collection is impractical.
How we use personal information
We only use personal information for purposes directly related to our functions and
activities, including but not limited to:
• Providing services and support.
• Meeting legal obligations and duty of care requirements.
• Communication on organisational matters.
• Internal operations improvement and program development.
• Employment and volunteer engagement.
• Marketing and promotional activities, where consented.
Storage and security of personal information
We store personal information securely in various formats, including databases, hard
copies, and electronic devices. We employ strict measures to protect this information
from unauthorized access, misuse, loss, or disclosure.
When we disclose personal information
Personal information is disclosed only for purposes outlined in this policy, or as required by law. This may include disclosure to government agencies, service providers, or other relevant parties under specific circumstances, such as consent or legal obligations.
Disclosure of personal information to overseas recipients
We may disclose personal information to overseas recipients if necessary, ensuring
compliance with privacy laws or if deemed essential for safety or legal reasons.
Ensuring the quality of your personal information
We take steps to ensure the accuracy, completeness, and currency of personal information we hold. You have the right to request corrections to your information if
necessary.
How to access your personal information
You may request access to your personal information held by Project Independence. We will provide reasons if access is denied, and you can challenge our decision.
Privacy complaints
If you have concerns about how we handle your personal information, you can lodge a
complaint with us. We will respond promptly and thoroughly, aiming to resolve any issues in a timely manner.
Contact Us
For questions about this policy or your personal information, please contact us:
• Email: enquire@projectindependence.com.au
• Phone: +612 6203 9500
• Address: 2 King Street, Deakin, ACT 2600
Changes to our privacy practices
This Privacy Policy may be updated periodically. Please review our website regularly for any changes.
